6.6.1挂机后流水推送回调
<p><strong>简要描述：</strong></p>
<ul>
<li>
<p>挂机后流水推送回调</p>
</li>
<li>
<p>系统会在挂机一分钟之后，会把通话相关结果（客户CRM）发送给用户，但前提是用户设置了回调地址并且开启了推送服务。用户需要接收处理，并返回应答，用户回调成功后需要返回“SUCCESS”字符串，否则系统会尝试三次回调直到接收到“SUCCESS”。注意：同样的通知可能会多次发送给用户系统。用户系统必须能够正确处理重复的通知。</p>
</li>
<li>推荐的做法是，当收到通知进行处理时，首先检查对应业务数据的状态，判断该通知是否已经处理过，如果没有处理过再进行处理，如果处理过直接返回结果成功。另外，设置了回调之后建议再对应一下客户crm接口同步数据，以防数据缺失问题。</li>
</ul>
<p><strong>请求方式：</strong></p>
<ul>
<li>
<p>POST</p>
<p><strong>推送示例</strong><br />
完整推送报文参考：</p>
</li>
</ul>
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&quot;caption&quot;: &quot;感谢您的接听，请留意最近天气变化，祝您生活愉快，再见！&quot;,
&quot;title&quot;: &quot;12催缴成功（结束语）&quot;,
&quot;answer&quot;: &quot;&quot;,
&quot;fenduanluyin&quot;: &quot;&quot;,
&quot;outType&quot;: null,
&quot;is_answer&quot;: 0,
&quot;score&quot;: &quot;&quot;,
&quot;labelling&quot;: &quot;催缴成功&quot;,
&quot;process_code&quot;: &quot;question20240702115259Yjh&quot;,
&quot;talk_info_sn&quot;: &quot;&quot;,
&quot;seating_info&quot;: &quot;&quot;,
&quot;talk_datetime&quot;: &quot;15:03:16&quot;,
&quot;trigger_special&quot;: 0,
&quot;trigger_process_type&quot;: &quot;挂机&quot;,
&quot;trigger_process_title&quot;: &quot;12催缴成功（结束语）&quot;,
&quot;recognition_status&quot;: 0,
&quot;questions_status&quot;: 0,
&quot;recognitionInfo&quot;: [
],
&quot;agent_name&quot;: null,
&quot;trigger_jump_type&quot;: &quot;&quot;
}
],
&quot;labelling&quot;: &quot;;是本人;宽带到期时间;重说;清楚缴费方式;催缴成功;催缴成功&quot;,
&quot;base_info&quot;: &quot;e9a4ca88-3840-11ef-b4a6-bf7dd593c2b1out&quot;,
&quot;score&quot;: 60,
&quot;call_count&quot;: 1,
&quot;asks_count&quot;: 1,
&quot;status&quot;: &quot;A&quot;,
&quot;cdr_sn&quot;: &quot;dial_task_main_sn|be6d09888832f4164eb9501d5dc05118&quot;,
&quot;return_visit&quot;: &quot;1&quot;,
&quot;mark&quot;: &quot;&quot;,
&quot;data1&quot;: &quot;&quot;,
&quot;data2&quot;: &quot;&quot;,
&quot;data3&quot;: &quot;&quot;,
&quot;data4&quot;: &quot;&quot;,
&quot;data5&quot;: &quot;&quot;,
&quot;data6&quot;: &quot;&quot;,
&quot;data7&quot;: &quot;&quot;,
&quot;data8&quot;: &quot;&quot;,
&quot;data9&quot;: &quot;&quot;,
&quot;data10&quot;: &quot;&quot;,
&quot;agent_sn&quot;: &quot;&quot;,
&quot;agent_name&quot;: &quot;&quot;,
&quot;status_manual&quot;: null,
&quot;dynamic_labelling&quot;: &quot;&quot;,
&quot;asks_count_routine&quot;: 1,
&quot;qc_status&quot;: &quot;1&quot;,
&quot;is_wechat&quot;: 0,
&quot;data11&quot;: &quot;&quot;,
&quot;data12&quot;: &quot;&quot;,
&quot;data13&quot;: &quot;&quot;,
&quot;data14&quot;: &quot;&quot;,
&quot;data15&quot;: &quot;&quot;,
&quot;data16&quot;: &quot;&quot;,
&quot;data17&quot;: &quot;&quot;,
&quot;data18&quot;: &quot;&quot;,
&quot;data19&quot;: &quot;&quot;,
&quot;data20&quot;: &quot;&quot;,
&quot;data21&quot;: &quot;&quot;,
&quot;data22&quot;: &quot;&quot;,
&quot;data23&quot;: &quot;&quot;,
&quot;data24&quot;: &quot;&quot;,
&quot;data25&quot;: &quot;&quot;,
&quot;data26&quot;: &quot;&quot;,
&quot;data27&quot;: &quot;&quot;,
&quot;data28&quot;: &quot;&quot;,
&quot;data29&quot;: &quot;&quot;,
&quot;data30&quot;: &quot;&quot;,
&quot;hangup_serial_number&quot;: &quot;12催缴成功（结束语）#4&quot;,
&quot;source&quot;: &quot;20240702120718&quot;,
&quot;operator&quot;: &quot;zzh&quot;,
&quot;area_code&quot;: &quot;广东省梅州市&quot;,
&quot;started_at&quot;: &quot;2024-07-02 15:01:32&quot;,
&quot;status_sub&quot;: &quot;&quot;,
&quot;fs_listen_agent&quot;: &quot;&quot;,
&quot;fs_monitor_change_talk&quot;: 0,
&quot;fs_push_screens&quot;: 0,
&quot;fs_intervention_time&quot;: 0,
&quot;is_deleted&quot;: 0,
&quot;is_transfertoagent&quot;: 0,
&quot;call_from_type&quot;: 0,
&quot;transfer_type&quot;: 0,
&quot;number_status&quot;: 100,
&quot;caller&quot;: &quot;900002&quot;,
&quot;pushed_at&quot;: null,
&quot;listened_at&quot;: null,
&quot;intervention_at&quot;: null,
&quot;actual_push_screens_total&quot;: null,
&quot;is_seating_assistance&quot;: 0,
&quot;warning_times&quot;: 0,
&quot;warning_results&quot;: null,
&quot;degree_of_satisfaction&quot;: 0,
&quot;satisfaction_invitation_type&quot;: 0,
&quot;satisfaction_caption&quot;: null,
&quot;push_crm_at&quot;: null,
&quot;tts_service_id&quot;: 111011,
&quot;auto_add_wechat_status&quot;: 0,
&quot;virtual_extension_number&quot;: &quot;&quot;,
&quot;last_reply&quot;: &quot;好的&quot;,
&quot;charging_minute&quot;: 2,
&quot;virtual_extension_endreason&quot;: &quot;-&quot;,
&quot;sip_error_code&quot;: &quot;&quot;,
&quot;ext1&quot;: &quot;107&quot;,
&quot;ext2&quot;: null,
&quot;ext3&quot;: null,
&quot;ext4&quot;: null,
&quot;ext5&quot;: null,
&quot;dial_task_main_sn&quot;: &quot;dial_task_main_sn|be6d09888832f4164eb9501d5dc05118&quot;,
&quot;rec_sex&quot;: &quot;1&quot;,
&quot;classify&quot;: &quot;-&quot;,
&quot;is_first_connected&quot;: 1
}</code></pre>
<table>
<thead>
<tr>
<th>字段</th>
<th>类型</th>
<th>描述</th>
</tr>
</thead>
<tbody>
<tr>
<td>id</td>
<td>int(10)</td>
<td>ID</td>
</tr>
<tr>
<td>sn</td>
<td>varchar(1000)</td>
<td>客户 sn</td>
</tr>
<tr>
<td>user_sn</td>
<td>varchar(255)</td>
<td>所有者 sn</td>
</tr>
<tr>
<td>user_name</td>
<td>varchar(255)</td>
<td>所有者 名称</td>
</tr>
<tr>
<td>parent_sn</td>
<td>varchar(255)</td>
<td>主账号名称</td>
</tr>
<tr>
<td>team_sn</td>
<td>varchar(1000)</td>
<td>所有者 组织sn</td>
</tr>
<tr>
<td>team_name</td>
<td>varchar(1000)</td>
<td>所有者 组织名称</td>
</tr>
<tr>
<td>created_at</td>
<td>timestamp</td>
<td>创建时间</td>
</tr>
<tr>
<td>updated_at</td>
<td>timestamp</td>
<td>更新时间</td>
</tr>
<tr>
<td>name</td>
<td>varchar(255)</td>
<td>客户姓名</td>
</tr>
<tr>
<td>phone</td>
<td>varchar(255)</td>
<td>客户电话</td>
</tr>
<tr>
<td>address</td>
<td>varchar(1000)</td>
<td>客户地址</td>
</tr>
<tr>
<td>unit</td>
<td>varchar(1000)</td>
<td>客户公司</td>
</tr>
<tr>
<td>unit_phone</td>
<td>varchar(1000)</td>
<td>公司电话</td>
</tr>
<tr>
<td>project_sn</td>
<td>varchar(1000)</td>
<td>项目编码</td>
</tr>
<tr>
<td>project_caption</td>
<td>varchar(1000)</td>
<td>项目名称</td>
</tr>
<tr>
<td>connected_at</td>
<td>timestamp</td>
<td>接通时间</td>
</tr>
<tr>
<td>disconnected_at</td>
<td>timestamp</td>
<td>挂断时间</td>
</tr>
<tr>
<td>talktimes</td>
<td>int(32)</td>
<td>通话时长</td>
</tr>
<tr>
<td>endreason</td>
<td>varchar(1000)</td>
<td>挂断原因</td>
</tr>
<tr>
<td>recordpath</td>
<td>varchar(1000)</td>
<td>录音目录</td>
</tr>
<tr>
<td>recordfile</td>
<td>varchar(1000)</td>
<td>录音名</td>
</tr>
<tr>
<td>talk_info</td>
<td>text</td>
<td>会话文本；##分隔每一句话，#！分隔机器人说话记录内容【机器人语音文件#!标题#!描述#!流程code#!相似度#!对话talk_info_sn#!标签#!语境sn#!对话时间】，#@分隔客户说话记录内容【客户说的话#@语音文件#@分值#@标签#@talk_info_sn#@对话时间(三种情况，一、#@分值#@标签（主干回答） 二、 #@分值#@标签 （非主干回答） 三、没有后面这串（没有回答）） 】</td>
</tr>
<tr>
<td>labelling</td>
<td>varchar(1000)</td>
<td>标签</td>
</tr>
<tr>
<td>base_info</td>
<td>varchar(1000)</td>
<td>通话唯一编码</td>
</tr>
<tr>
<td>score</td>
<td>int(32)</td>
<td>分值</td>
</tr>
<tr>
<td>call_count</td>
<td>int(32)</td>
<td>呼叫次数</td>
</tr>
<tr>
<td>asks_count</td>
<td>int(32)</td>
<td>业务问题被问次数</td>
</tr>
<tr>
<td>status</td>
<td>varchar(255)</td>
<td>自动分类</td>
</tr>
<tr>
<td>cdr_sn</td>
<td>varchar(255)</td>
<td>外呼任务编号</td>
</tr>
<tr>
<td>return_visit</td>
<td>int(32)</td>
<td>是否已读</td>
</tr>
<tr>
<td>mark</td>
<td>varchar(255)</td>
<td>备注</td>
</tr>
<tr>
<td>data1</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data2</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data3</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data4</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data5</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data6</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data7</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data8</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data9</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data10</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>agent_sn</td>
<td>varchar(255)</td>
<td>坐席编码</td>
</tr>
<tr>
<td>agent_name</td>
<td>varchar(255)</td>
<td>坐席名称</td>
</tr>
<tr>
<td>status_manual</td>
<td>varchar(255)</td>
<td>手动分类</td>
</tr>
<tr>
<td>dynamic_labelling</td>
<td>text</td>
<td>动态标签</td>
</tr>
<tr>
<td>asks_count_routine</td>
<td>int(8)</td>
<td>常规问题被问次数</td>
</tr>
<tr>
<td>qc_status</td>
<td>int(32)</td>
<td>男女识别结果 0-未识别 1-男2-女</td>
</tr>
<tr>
<td>is_wechat</td>
<td>int(32)</td>
<td>是否已推送微信</td>
</tr>
<tr>
<td>data11</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data12</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data13</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data14</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data15</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data16</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data17</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data18</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data19</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data20</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data21</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data22</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data23</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data24</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data25</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data26</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data27</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data28</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data29</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>data30</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>hangup_serial_number</td>
<td>text</td>
<td>话术跳出值</td>
</tr>
<tr>
<td>source</td>
<td>varchar(255)</td>
<td>任务名称</td>
</tr>
<tr>
<td>operator</td>
<td>varchar(255)</td>
<td>操作者</td>
</tr>
<tr>
<td>area_code</td>
<td>varchar(255)</td>
<td>号码归属地</td>
</tr>
<tr>
<td>started_at</td>
<td>timestamp</td>
<td>外呼时间</td>
</tr>
<tr>
<td>status_sub</td>
<td>varchar(100)</td>
<td>子分类</td>
</tr>
<tr>
<td>fs_listen_agent</td>
<td>varchar(100)</td>
<td>监听/介入账号</td>
</tr>
<tr>
<td>fs_monitor_change_talk</td>
<td>int(32)</td>
<td>是否介入 1-是 0-否</td>
</tr>
<tr>
<td>fs_push_screens</td>
<td>int(32)</td>
<td>是否弹屏 0否，2发送了触发弹屏请求，1接收到了弹屏响应</td>
</tr>
<tr>
<td>fs_intervention_time</td>
<td>int(32)</td>
<td>介入时长</td>
</tr>
<tr>
<td>is_deleted</td>
<td>int(32)</td>
<td>是否删除 1-是 0-否，2手动删除</td>
</tr>
<tr>
<td>is_transfertoagent</td>
<td>int(32)</td>
<td>是否转人工 0:非转人工 1：转人工未接听 2：转人工接听</td>
</tr>
<tr>
<td>call_from_type</td>
<td>int(32)</td>
<td>呼叫类型 0 自动外呼 1 呼入 2 手动外呼 3 语音测试 4 预览式外呼，5人工预测式外呼，6ai预测式外呼 【0-自动外呼 1-呼入 2-手动外呼 3-语音测试 4-坐席辅助(自动外呼）5-坐席辅助（呼入） 6-人机耦合+坐席辅助（自动外呼） 7-人机耦合+坐席辅助（呼入）】</td>
</tr>
<tr>
<td>transfer_type</td>
<td>int(32)</td>
<td>转接方式，1：转手机，0：转坐席</td>
</tr>
<tr>
<td>number_status</td>
<td>int(16)</td>
<td>号码检测状态字段 0-空号 1-实号 2-停机 3-库无 4-沉默号 5-风险号 100-默认值（未检测） 101-号码检测过滤的座机</td>
</tr>
<tr>
<td>caller</td>
<td>varchar(50)</td>
<td>外呼号码</td>
</tr>
<tr>
<td>pushed_at</td>
<td>int(64)</td>
<td>触发弹屏时间</td>
</tr>
<tr>
<td>listened_at</td>
<td>int(64)</td>
<td>监听时间</td>
</tr>
<tr>
<td>intervention_at</td>
<td>int(64)</td>
<td>介入时间</td>
</tr>
<tr>
<td>actual_push_screens_total</td>
<td>int(64)</td>
<td>实际弹屏数、响应弹屏数</td>
</tr>
<tr>
<td>is_seating_assistance</td>
<td>int(32)</td>
<td>坐席辅助 1-是 2-否</td>
</tr>
<tr>
<td>warning_times</td>
<td>int(32)</td>
<td>警示次数</td>
</tr>
<tr>
<td>warning_results</td>
<td>varchar(1000)</td>
<td>警示结果</td>
</tr>
<tr>
<td>degree_of_satisfaction</td>
<td>int(32)</td>
<td>满意度类型 1-满意 2-一般 3-不满意 4-非常满意 5-非常不满意 0-没有参评</td>
</tr>
<tr>
<td>satisfaction_invitation_type</td>
<td>int(32)</td>
<td>满意度邀请类型 0-未参评 1-参评</td>
</tr>
<tr>
<td>satisfaction_caption</td>
<td>varchar(255)</td>
<td>满意度说明</td>
</tr>
<tr>
<td>push_crm_at</td>
<td>timestamp</td>
<td>推送时间</td>
</tr>
<tr>
<td>tts_service_id</td>
<td>int(32)</td>
<td>tts通道ID</td>
</tr>
<tr>
<td>auto_add_wechat_status</td>
<td>smallint(16)</td>
<td>加微状态(0=无状态,1=待发送,2=已发送,3=未找到,4=处理失败</td>
</tr>
<tr>
<td>virtual_extension_number</td>
<td>varchar(20)</td>
<td>二次拨号分机号</td>
</tr>
<tr>
<td>last_reply</td>
<td>text</td>
<td>客户最后回复</td>
</tr>
<tr>
<td>charging_minute</td>
<td>int(32)</td>
<td>计费时长</td>
</tr>
<tr>
<td>virtual_extension_endreason</td>
<td>varchar(100)</td>
<td>二次拨号结果</td>
</tr>
<tr>
<td></td>
<td></td>
<td></td>
</tr>
<tr>
<td>ext1</td>
<td>int</td>
<td>全程通话时长（二次拨号场景使用）</td>
</tr>
<tr>
<td>ext2</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>ext3</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>ext4</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>ext5</td>
<td>string</td>
<td>扩展字段</td>
</tr>
<tr>
<td>dial_task_main_sn</td>
<td>string</td>
<td>任务sn</td>
</tr>
<tr>
<td>rec_sex</td>
<td>string</td>
<td>识别性别（男1 女 2 未识别0）</td>
</tr>
<tr>
<td>classify</td>
<td>string</td>
<td>分类别名</td>
</tr>
<tr>
<td>is_first_connected</td>
<td>int</td>
<td>第一次拨打是否接通：1、是；0、否；</td>
</tr>
</tbody>
</table>